Carew Open Mornings @ 9.15 am: 22nd November, 10th January and 7th February. 

Please contact the School Office on 0208 647 8349 to book.

Complaints

Carew Academy wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

  • By letter – Carew Academy, Church Road, Wallington, Surrey SM6 7NH
  • By email – info@carewacademy.org
  • By telephone  – 020 8647 8349
  • Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue. If you require assistance in raising your complaint please let the school know so we can put in place appropriate arrangements to support you throughout the complaints process.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Principal, Mr Rob Watkins Tel: 020 8647 8349 or Email: RWatkins@carewacademy.org

Or alternatively, if the complaint is with reference to the Principal, the complaint should be made to John Prior, Executive Head (Quality and Development)/Deputy CEO, Orchard Hill College Academy Trust, Quadrant House, 8th Floor The Quadrant, Sutton SM2 5AS

 

The school is making such a difference to the lives of our young people. I am immensely proud of all that you are achieving.

Cllr Ruth Dombey, Leader of Sutton Council

 

Latest News

Purple Tuesday

Mexico City work experience students were proud to stand with colleagues from Asda and support Purple Tuesday, the UK’s first day dedicated to make shopping easier for disabled customers.

Read more

Rosina’s Work Experience

Every Friday for the last six weeks 6th Form student, Rosina has enjoyed a work experience placement at Reed Business Publishing (RBI) in Sutton. Following an interview Rosina was offered an opportunity to work with RBI’s Corporate Communications  and Expert …

Read more

Jake’s Work Experience

Jake from Mexico City has started work experience at the Pavilion Café in Beddington Park. He is enjoying taking food and drink orders, serving customers and clearing tables, learning valuable work and social skills at the same time.  Staff at the …

Read more

Let’s End Hate Crime

Let’s End Hate Crime Event @ Sutton Salvation Army. This is my experience of going to a recent Hate Crime Event in Sutton run by Community Action Sutton. There was a LOT of police there enabling us to learn more …

Read more