Our network is down and all phones and email is not working – apologies for any inconvenience

Complaints

Carew Academy wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

  • By letter – Carew Academy, Church Road, Wallington, Surrey SM6 7NH
  • By email – info@carewacademy.org
  • By telephone  – 020 8647 8349
  • Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Principal, Mr Rob Watkins Tel: 020 8647 8349 or Email: RWatkins@carewacademy.org

Or alternatively, if the complaint is with reference to the Principal, the complaint should be made to John Prior, Executive Head (Quality and Development)/Deputy CEO, Orchard Hill College Academy Trust, Quadrant House, 8th Floor The Quadrant, Sutton SM2 5AS

 

The school is making such a difference to the lives of our young people. I am immensely proud of all that you are achieving.

Cllr Ruth Dombey, Leader of Sutton Council

 

Latest News

Carew’s Got Talent!

At the end of last term Carew hosted a spectacular talent show organised by Year 10 students under the guidance of Mr Shepherd. The great hall was transformed into a mini theatre, ready for the excited performers. The Year 10s …

Read more

Team Work Makes the Dream Work

Budding journalist, Rosina has teamed up with Clair from Orchard Hill College & Academy Trust to let you know about some of the amazing things pupils get up to at Carew Academy. Clair is a member of the marketing team …

Read more

Kayaking in Shropshire

Students from Middle School are currently enjoying a week away in the sunshine in Shropshire and experiencing a wide range of activities. Favourite activity of the day is kayaking! Here are the students having some fun on the water:  

Read more

A new project from Health Education England

Carew Academy welcomed Health Education England (HEE) for a visit to discuss a new project they are working on. HEE are bringing together a new programme of work that focuses on increasing the number of individuals with learning difficulties and …

Read more